Refund and Returns Policy

CANCELLATION BY SITE
We suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such
orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

1. Eligibility for Return

• Timeframe: Products can be returned within 5 days of purchase.
• Condition: Items must be unused, undamaged, and in their original packaging.
• Exceptions:
  
  • Perishable or consumable items cannot be returned unless they are damaged or defective upon arrival.
  • Personalized or customized items cannot be returned unless there is a manufacturing defect or an error made by us.

2. How to Return

• Contact Us: Email our customer support team at [email protected] with your order details and reason for return.
• Approval: Our team will guide you through the process and provide a return authorization if your return meets the eligibility criteria.
• Packaging: Securely pack the items in their original packaging, including all accessories or promotional items.
• Documentation: Include the return authorization number and a copy of your original receipt or proof of purchase.
• Shipping: Send the package back using a traceable and insured shipping method. Return shipping costs are your responsibility unless the return is due to a defective or incorrect item.

3. Refunds

• Inspection: Once we receive and inspect your returned items, we’ll process your refund.
• Refund Amount: You’ll be refunded for the purchase price of the returned items (excluding shipping charges or any additional fees).
• Timeframe: After all our inspections, Refunds may take 4-5 business days to appear in your account, depending on your bank or payment provider.

4. Exchanges

We do not offer direct exchanges. If you want to exchange an item, please return the original product for a refund and place a new order for the desired item.

5. Damaged or Defective Items

• Immediate Contact: If your item arrives damaged or defective, contact our support team at [email protected] right away.
• Proof Required: We may ask for photos or other proof to verify the issue.
• Resolution: For verified damages or defects, we will issue a refund, including any shipping charges.