At Maharana, we ensure that your ready-to-eat food products are packed hygienically and shipped with care to maintain quality and freshness.

1. Shipping Coverage

• We currently ship within India only.
• Delivery locations are subject to serviceability of our logistics partners.
• Certain remote or non-serviceable areas may not be eligible for delivery.
  

2. Order Processing Time

• Orders are processed within 1–2 business days after successful payment.
  
• Orders placed on Sundays or public holidays will be processed on the next working day.
  

3. Estimated Delivery Time

• Metro Cities: 2-4 business days
• Other Cities & Towns: 4-7 business days
• Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.
  

4. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout.
• Charges may vary based on order value, weight, and delivery location.
• Free shipping offers, if any, are subject to terms mentioned on the website.
  

5. Packaging & Food Safety

• All products are securely packed to maintain hygiene and prevent damage during transit.
• Temperature-controlled or protective packaging may be used where required.
• Customers are advised to inspect the package at the time of delivery.
  

6. Delivery Responsibility

Please ensure that someone is available at the delivery address to receive the order.
In case of unsuccessful delivery attempts due to customer unavailability or incorrect

address:

• Re-delivery is subject to courier policies
• Additional charges, if any, must be borne by the customer
• No refunds will be provided
  

7. Damaged or Incorrect Products

If you receive a damaged, leaked, or incorrect product:

• Report the issue within 24 hours of delivery
• Share clear photos/videos of the package and product
• Claims will be handled as per our Return & Refund Policy and Terms & Conditions
  

8. No Liability After Delivery

Once the order is marked as Delivered:

• We are not responsible for delays in consumption
• We are not liable for spoilage due to improper storage or handling by the customer
  

9. Force Majeure

We shall not be held responsible for delays or failure in delivery due to events beyond our control, including natural disasters, strikes, lockdowns, or transportation disruptions.

10. Policy Updates

Maharana reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.