Delivery-Shipment

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Shipment of Products:
Purchases are shipped from our own Store. Our endeavor is to make the products reach you within duration which depends on destination. Order deliveries will be made usually between Monday – Saturday. Since the transactions are authorized by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order . The delivery will NOT be redirected / redelivered to any other address in any circumstance. The selected product will be delivered only in the city it is mentioned as “available” on this Site. MAHARANA FOODS shall not be held responsible for damage of products after delivery. MAHARANA FOODS will contact the customer on the first time & confirm the date, time & address of delivery. If the delivery fails due to following reasons, MAHARANA FOODS will contact the customer 2nd time to deliver goods & levy delivery charges for the second attempt. The customer has to pay the second time delivery charges.

MAHARANA FOODS will consider the order delivery “failed” in the following cases:

Delivery not done due to wrong address
Recipient not available
Premises locked
In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date.

In case the product is not delivered due to any of the above reasons, we will inform you about the same.
All claims for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also the said shortage of goods needs be highlighted and signed on the delivery challan copy and returned to the delivery person.

Delivery Charges: Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

SHIPPING AND DELIVERY

Packages are generally dispatched within 48 working hours after receipt of payment and are shipped via reputed national couriers with tracking. we will provide you with a link to track your package online. Delivery time will be 3 to 10 working days depend upon delivery zone.
Shipping fees includes handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Our courier partners will be able to deliver the shipment to you during working days between Monday through Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.

There are no hidden charges. You pay only the amount that you see in your order summary at the time of check out.
If you see any charges on your credit/debit card for purchases made but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf. If you’re still unable to recognize the charge, please report the unauthorized purchase within 3 days of the transaction so that we can look into it. Please email us at store email Id.

In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking), etc. Kindly also check if your Internet connection has been disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your account within 7 business days. You can email us on [email protected] with your order number for any clarification.

Maharana Foods – International Shipping Policy

At Maharana Foods, we are proud to deliver our high-quality food products to customers around the world. Please read our International Shipping Policy carefully before placing your order.

1. International Shipping

We ship internationally using trusted private courier agencies which are colabrated with reliable international carriers such as DHL, FedEx, and UPS to ensure fast and reliable delivery.

Shipping availability depends on the destination country.
If your country is not listed at checkout, please contact us at [email protected] or whatsapp us on +91 9638371919.

2. Shipping Charges and Delivery Times

Shipping charges are calculated at checkout based on the destination and package weight.
Delivery times typically range from 5 to 21 business days, depending on the location and customs processing.
Please note: Delivery timelines are estimated and not guaranteed, as customs and local courier delays may occur.

3. Customs, Duties, and Taxes

All international shipments may be subject to customs duties, taxes, and fees levied by the destination country.
Customers are responsible for any additional charges incurred during or after shipping.
Maharana Foods is not responsible for delays or costs caused by customs processes.

4. Product Restrictions and Import Regulations

Some countries may restrict the import of certain food products.

Customers are responsible for checking local regulations before placing an order.
We are not responsible for shipments held, delayed, or rejected by customs authorities.
If a package is returned to us due to import restrictions, a refund will be issued for the product only (excluding shipping charges), provided the goods are returned in good condition.

5. Packaging and Product Care

We take every precaution to package your food products securely for international shipping.
However, due to the nature of food items and long-distance transit, Maharana Foods cannot guarantee the freshness of perishable products upon arrival.
We recommend ordering non-perishable items for international shipping whenever possible.

6. Tracking Your Order

Once your order ships, you will receive a tracking number to monitor your shipment’s progress.
Tracking updates are provided by the private courier agency handling your delivery.

7. Shipping Issues (Damages, Delays, or Losses)

If your order arrives damaged, please contact us within 48 hours of delivery with photos and a description of the damage.
Maharana Foods is not liable for delays caused by customs or courier agencies once the shipment has left our facility.

8. Policy Updates

We may update this Shipping Policy from time to time. Please review it periodically for any changes.