Return Policy

Return & Refund Policy

Thank you for shopping with Maharana. Due to the perishable and consumable nature of our ready-to-eat food products, we follow a strict no-return policy.

Please read this policy carefully before placing an order.

1. No Returns Accepted

We do not accept returns of any ready-to-eat food products once they have been delivered.

This policy is implemented to ensure food safety, hygiene, and quality standards.]

2. Limited Refund / Replacement Eligibility

Refunds or replacements are only applicable in the following cases, as mentioned in our Terms & Conditions:

• Product delivered is damaged

• Product delivered is incorrect

• Packaging is tampered or leaked at the time of delivery

No other reasons will be considered for return, refund, or replacement.

3. Mandatory Proof Requirement

To be eligible for a refund or replacement:

• The customer must notify us within 24 hours of delivery

• Clear photos or videos of the product, packaging, and invoice must be shared

• Claims without proof or raised after 24 hours will not be accepted

4. No Refunds in These Cases

Refunds or replacements will not be provided if:

• The product has been opened, consumed, or partially used

• Damage occurred due to improper handling after delivery

• Delay in consumption or incorrect storage by the customer

• Taste preference or personal liking issues

• Incorrect delivery address provided by the customer

5. Refund Process

If your claim is approved:

• Refunds will be processed within 7–10 business days

• Refunds will be issued to the original payment method

• Shipping charges (if any) are non-refundable

6. Right to Final Decision

Maharana reserves the right to:

• Inspect and verify all claims

• Approve or reject refund or replacement requests at its sole discretion

• Modify this policy at any time without prior notice

7. Compliance with Food Safety Laws

This policy is designed in compliance with Indian food safety and consumer regulations, ensuring hygiene, safety, and fairness for both customers and the business.=